About Our Care Support Team
Our family founded Greater Boston Home Health Care Services in 1992 to help more seniors receive the support, services and nurturing care that would enable them to remain in their homes. We’re proud to have served thousands of seniors all across the state over the past 22 years. Each member of our management team is actively involved in matching clients with the right caregiver, ensuring that each client’s care plan is followed, and immediately addressing any changes and concerns with the client’s health care team and family.
Edward McGonagle | Founder & President since 1992
Ed McGonagle has over 30 years of experience in the homecare industry. Before founding Greater Boston Home Health Care Services, Inc., he served as a homecare coordinator and office manager for a Boston homecare agency. He eventually became general manager of that agency, assuming responsibility for all aspects of the organization from contracts to service delivery. Ed incorporated Greater Boston Home Health Care Services in 1992. Under his leadership, the business has grown from a small startup to a prominent and respected provider of homecare service to thousands of seniors in 150 cities and towns across the greater Boston area and throughout the North Shore, Central Massachusetts, Fall River, Cape Cod and Martha’s Vineyard. Ed is also a member of the Executive Committee of the Massachusetts Council for Home Care Aides.
Nancy | Director since 2012
Nancy oversees and supervises all departments within Greater Boston Home Health Care. She oversees the agency’s human resource department, ensuring that the agency hires qualified and experienced aides. She also organizes mandatory in-service training for all staff. Nancy began with the agency in 2003 as a Coordinator and was promoted to Office Manager in .
Melissa | Office Manager since 2007
Melissa supervises all the agency’s care coordinators to ensure that all policies and procedures are followed. She also supervises all employee orientations. Melissa decided to pursue a career in home care after experiencing difficulty in putting home care services in place for a family member.
JoAnne | Clinical Manager since 2008
JoAnne works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. JoAnne manages all of Greater Boston’s nurses and reviews all care plans to ensure they are up to date. JoAnne recently developed a great appreciation for the job that our home health aides do when she had to take care of several family members.
Lisa | Lead Coordinator since 2016
Lisa works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Her kind and caring personality and calm demeanor make her a great asset to the team. Lisa has also recently taken up some of our most difficult billing and has excelled at it!
Tracey | Coordinator since 2018
Tracey works with the agency’s new and existing clients to manage their needs, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Tracey brings such a positive demeanor to the office and cares tremendously about the service team and making sure clients feel safe and comfortable.
Judy | Payroll Specialist / Quality Assurance Specialist since 2007
Judy makes sure that Greater Boston Home Health Care’s busy office stays on track and on quality. She verifies weekly time cards, keeps files and records updated, and reaches out to clients with surveys to make sure they are happy with the services they receive.
Mariel | Nursing Director since 2017
Mariel helps to supervise the care that’s provided to Great Boston’s clients. She works directly with both clients as well as direct care staff. Mariel helps to ensure that our clients receive the care they need from highly qualified and well-trained direct care staff. Mariel is a dedicated nurse who immediately puts clients at ease with her kind personality and calm nature. Greater Boston is so glad that Mariel is a member of our team!
Debra | Nursing Supervisor – Martha’s Vineyard since 2011
Debra supervises the care that’s provided to Greater Boston Home Care’s clients. She performs ongoing quality-of-care reviews, assesses and trains the agency’s direct care staff. She also interviews and provides orientation to new aides on the Vineyard. Deb is an excellent nurse and ensures that the Vineyard office runs smoothly.
Kelly | Nursing Supervisor since 2017
Kelly supervises the care that’s provided to Greater Boston Home Care’s clients. She performs ongoing quality-of-care reviews, assesses and trains the agency’s direct care staff. Kelly is an experienced nurse practitioner who enjoys working in the field and getting to know the elders in the community.
Speak with a Care Coordinator
You can easily set up services with us by calling one of our offices to speak with a Care Coordinator (781) 762-2929. Normal office hours are Monday to Friday 8:30 a.m. – 4:30 p.m. After normal office hours a coordinator is always on-call, 24 hours a day, and can be reached at (888) 762-2929.