About Our Care Support Team
Our family founded Greater Boston Home Health Care Services, Inc. in 1992 to help more seniors receive the support, services and nurturing care that would enable them to remain in their homes. We’re proud to have served thousands of seniors all across the state for nearly 30 years. Each member of our management team is actively involved in matching clients with the right caregiver, ensuring that each client’s care plan is followed, and immediately addressing any changes and concerns with the client’s health care team and family.
Edward McGonagle | Founder & President since 1992
Ed McGonagle has over 40 years of experience in the homecare industry. Before founding Greater Boston Home Health Care Services, Inc., he served as a homecare coordinator and office manager for a Boston homecare agency. He eventually became general manager of that agency, assuming responsibility for all aspects of the organization from contracts to service delivery. Ed incorporated Greater Boston Home Health Care Services, Inc. in 1992. Under his leadership, the business has grown from a small startup to a prominent and respected provider of homecare service to thousands of seniors in 150 cities and towns across the greater Boston area and throughout the North Shore, Central Massachusetts, Fall River, Cape Cod and Martha’s Vineyard. Ed is also a member of the Executive Committee of the Massachusetts Council for Home Care Aides.
Lisa | Director of Operations
Lisa oversees and supervises all departments within Greater Boston Home Health Care Services, Inc. Her oversight includes human resources, scheduling, training and professional development, billing, and care management. Lisa has extensive experience working in the Health Care Industry and first came to Greater Boston in 2016, where she quickly excelled and cross-trained in many of Greater Boston’s departments. Lisa was promoted to Director of Operations in 2021.
Melissa | Administrative Manager
Melissa has been with Greater Boston for 15 years, supervising all the agency’s care coordinators and ensuring that all policies and procedures are followed. She works closely with human resources as well as overseeing communication with partner agencies. Melissa’s hard working and pleasant demeanor helps to maintain great relationships with field staff as well as the care managers that assist with maintaining our consumers safety and happiness. Melissa greatly enjoys welcoming new field staff to the team at Greater Boston and supervises all new employee orientations and training.
Tracey | Coordinator
Tracey works with the agency’s new and existing clients to manage their needs, assign the appropriate caregiver and relay all instructions for client’s care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Tracey brings such a positive attitude to the office and cares tremendously about the service team and making sure clients feel safe and comfortable.
Sandra | Coordinator
Sandra works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Her kind and compassionate personality make her a great asset to the team.
Nancy | Coordinator
Nancy works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. Nancy ensures all correspondence is documented and helps facilitate open communication with family members, case managers, nurses, aides and health care providers. Nancy enjoys talking to clients, and her upbeat nature, positive attitude and calm demeanor have made her a great addition to our team.
Judy | Quality Assurance Specialist
Judy makes sure that Greater Boston Home Health Care’s busy office stays on track and ensures that we are always providing the highest quality care. She keeps files and records updated and reaches out to clients with surveys to make sure they are happy with the services they receive.
Tara | Nursing Director
Tara is an RN that helps to supervise the health care that’s provided to Great Boston’s clients. Working with both clients as well as direct care staff, Tara helps to ensure that our clients receive the personalized care they need from highly qualified and well-trained direct care staff. She supervises and is the main point of contact for our staff nurses. Tara is an asset to our team and immediately puts clients at ease with her kind personality and patient nature.
Debra | Nursing Supervisor
Debra supervises the care that’s provided to Greater Boston Home Care’s clients on Martha’s Vineyard. She performs ongoing quality-of-care reviews and assesses and trains the agency’s direct care staff. She also assists with human resource for our Martha’s Vineyard office, conducting interviews and providing orientation to new aides. Deb is an excellent RN and her positive attitude and attention to detail are a true asset to our team.
Speak with a Care Coordinator
You can easily set up services with us by calling one of our offices to speak with a Care Coordinator (781) 762-2929. Normal office hours are Monday to Friday 8:30 a.m. – 4:30 p.m. After normal office hours a coordinator is always on-call, 24 hours a day, and can be reached at (888) 762-2929.