About Our Care Support Team
Our family founded Greater Boston Home Health Care Services, Inc. in 1992 to help more seniors receive the support, services and nurturing care that would enable them to remain in their homes. We’re proud to have served thousands of seniors all across the state for nearly 30 years. Each member of our management team is actively involved in matching clients with the right caregiver, ensuring that each client’s care plan is followed, and immediately addressing any changes and concerns with the client’s health care team and family.
Mike Trigilio | CEO
Mike was named Chief Executive Officer of HouseWorks & the Family of Companies in April 2021 with more than 25 years’ operating experience in the home care industry. A proven operations-focused leader with client and Caregiver well-being always top of mind, he brings a data-driven approach to home care. Previously, Mike served as CEO of Associated Home Care and grew it from three clients to more than 20,000, transforming it into one of the largest home care companies in Massachusetts prior to its sale in 2016. In 2016, Trigilio became President of the Personal Care division at Amedisys, overseeing the operations, acquisitions, and strategic direction of its Personal Care division from 2016-2020. Mike also founded Health and Home Care Training Center, a caregiver training center in Massachusetts, and Elder Home Options, a residential housing model that kept seniors in their community and partnered with payors to stabilize clients’ housing, services and long term care management.
Mike’s two decades of experience in concierge private home care, geriatric care management, Medicaid delivery at scale, and technology adaptation positions him to expand HouseWorks & the Family of Companies into a premier home-care, technology-driven company. He is committed to advancing the role of private-pay home care to allow clients age in the comfort of their homes and continuing to develop world-class professional Caregivers. He is on the Board of Directors of CHAP, an independent, nonprofit accrediting body for home and community-based health care organizations. Mike earned a Bachelor’s degree in Business Administration from Salem State University.
Ed McGonagle | Founder
Ed McGonagle has over 40 years of experience in the homecare industry. Before founding Greater Boston Home Health Care Services, Inc., he served as a homecare coordinator and office manager for a Boston homecare agency. He eventually became general manager of that agency, assuming responsibility for all aspects of the organization from contracts to service delivery. Ed incorporated Greater Boston Home Health Care Services, Inc. in 1992. Under his leadership, the business has grown from a small startup to a prominent and respected provider of homecare service to thousands of seniors in 150 cities and towns across the greater Boston area and throughout the North Shore, Central Massachusetts, Fall River, Cape Cod and Martha’s Vineyard. Ed is also a member of the Executive Committee of the Massachusetts Council for Home Care Aides.
Nancy | VP of Operations
Nancy is Vice President of Operations for HouseWorks & the Family of Companies. She has more than 25 years of experience in Home Health Care. Previously, Nancy worked for Associated Home Care for more than 20 years as Vice President of Operations and 4 years with Amedisys as a Sr. Vice President of Operations. In both these roles, Nancy was responsible for providing strong leadership across all departments and locations of the companies while managing overall operations, corporate strategy, and development. Nancy was an instrumental driver of growth for both companies and is extraordinary skilled in client and employee relations. Nancy currently resides in Topsfield, Ma and actively supports numerous elder associations and charities and enjoys spending time with her family.
Lisa | Director of Operations
Lisa oversees and supervises all departments within Greater Boston Home Health Care Services, Inc. Her oversight includes human resources, scheduling, training and professional development, billing, and care management. Lisa has extensive experience working in the Health Care Industry and first came to Greater Boston in 2016, where she quickly excelled and cross-trained in many of Greater Boston’s departments. Lisa was promoted to Director of Operations in 2021.
Melissa | Recruiting Specialist
Melissa has been with Greater Boston for 15 years, supervising all the agency’s care coordinators and ensuring that all policies and procedures are followed. She works closely with human resources as well as overseeing communication with partner agencies. Melissa’s hard working and pleasant demeanor helps to maintain great relationships with field staff as well as the care managers that assist with maintaining our consumers safety and happiness. Melissa greatly enjoys welcoming new field staff to the team at Greater Boston and supervises all new employee orientations and training.
Tracey | Coordinator
Tracey works with the agency’s new and existing clients to manage their needs, assign the appropriate caregiver and relay all instructions for client’s care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Tracey brings such a positive attitude to the office and cares tremendously about the service team and making sure clients feel safe and comfortable.
Sandra | Coordinator
Sandra works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Her kind and compassionate personality make her a great asset to the team.
Nancy | Coordinator
Nancy works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. Nancy ensures all correspondence is documented and helps facilitate open communication with family members, case managers, nurses, aides and health care providers. Nancy enjoys talking to clients, and her upbeat nature, positive attitude and calm demeanor have made her a great addition to our team.
Judy | Quality Assurance Specialist
Judy makes sure that Greater Boston Home Health Care’s busy office stays on track and ensures that we are always providing the highest quality care. She keeps files and records updated and reaches out to clients with surveys to make sure they are happy with the services they receive.
Tara | Nursing Director
Tara is an RN that helps to supervise the health care that’s provided to Great Boston’s clients. Working with both clients as well as direct care staff, Tara helps to ensure that our clients receive the personalized care they need from highly qualified and well-trained direct care staff. She supervises and is the main point of contact for our staff nurses. Tara is an asset to our team and immediately puts clients at ease with her kind personality and patient nature.
Speak with a Care Coordinator
You can easily set up services with us by calling one of our offices to speak with a Care Coordinator (781) 762-2929. Normal office hours are Monday to Friday 8:30 a.m. – 4:30 p.m. After normal office hours a coordinator is always on-call, 24 hours a day, and can be reached at (888) 762-2929.