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Professional in-home health care team.

Our Team Approach

Exemplary home care service is our highest priority. We want you to be completely satisfied with our skilled caregivers. We will work with you and your loved one’s health care team to develop and follow a plan of care that fits your needs and that allows you or your loved one to maintain independence in the home.

Our professionally trained companions, homemakers, home health aides and certified nursing assistants are committed to your or your loved one’s health, safety and well being. Our responsive office staff is easily accessible to answer your questions or respond to any concerns. Call us today (781) 762-2929 or email info@greaterbostonhcs.com to speak with a Care Coordinator or ask any questions.

 

Speak with a Care Coordinator

You can easily set up services with us by calling one of our offices to speak with a Care Coordinator (781) 762-2929. Normal office hours are Monday to Friday 8:30 a.m. – 4:30 p.m. After normal office hours a coordinator is always on-call, 24 hours a day, and can be reached at (888) 762-2929.

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Our Care Support Team

Our family founded Greater Boston Home Health Care Services in 1992 to help more seniors receive the support, services and nurturing care that would enable them to remain in their homes. We’re proud to have served thousands of seniors all across the state over the past 22 years. Each member of our management team is actively involved in matching clients with the right caregiver, ensuring that each client’s care plan is followed, and immediately addressing any changes and concerns with the client’s health care team and family.

 

Our Team ApproachEdward McGonagle Founder & President since 1992
Ed McGonagle has over 30 years of experience in the homecare industry. Before founding Greater Boston Home Health Care Services, Inc., he served as a homecare coordinator and office manager for a Boston homecare agency. He eventually became general manager of that agency, assuming responsibility for all aspects of the organization from contracts to service delivery. Ed incorporated Greater Boston Home Health Care Services in 1992. Under his leadership, the business has grown from a small startup to a prominent and respected provider of homecare service to thousands of seniors in 150 cities and towns across the greater Boston area and throughout Fall River, Cape Cod and Martha’s Vineyard. Ed is also a member of the Executive Committee of the Massachusetts Council for Home Care Aides.

Nancy | General Manager since 2012

Nancy oversees and supervises all departments within Greater Boston Home Health Care. She oversees the agency’s human resource department, ensuring that the agency hires qualified and experienced aides. She also organizes mandatory in-service training for all staff. Nancy began with the agency in 2003 as a Coordinator and was promoted to Office Manager in [2007].

Melissa | Office Manager since 2007

Melissa supervises all the agency’s care coordinators to ensure that all policies and procedures are followed. She also supervises all employee orientations. Melissa decided to pursue a career in home care after experiencing difficulty in putting home care services in place for a family member.

JoAnne | Lead Coordinator since 2008

JoAnne works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. JoAnne manages all of Greater Boston’s nurses and reviews all care plans to ensure they are up to date. JoAnne recently developed a great appreciation for the job that our home health aides do when she had to take care of several family members.

Michelle | Care Coordinator since 2011

Michelle works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. She writes proposals and reports and helps to manage our contracts. Michelle also manages the agency’s private billing, and is the resident office tech expert and blogger.

Lisa | Care Coordinator since 2016

Lisa works with the agency’s new clients to open their case, assign the appropriate caregiver and relay all instructions for client care to caregivers. She documents all correspondence and maintains communication with family members, case managers, nurses, aides and health care providers. Her kind and caring personality and calm demeanor make her a great asset to the team. Lisa has also recently taken up some of our most difficult billing and has excelled at it!

Judy | Payroll Specialist / Quality Assurance Specialist since 2007

Judy makes sure that Greater Boston Home Health Care’s busy office stays on track and on quality. She verifies weekly time cards, keeps files and records updated, and reaches out to clients with surveys to make sure they are happy with the services they receive.

Debra | Nursing Supervisor – Martha’s Vineyard since 2011Debra supervises the care that’s provided to Greater Boston Home Care’s clients. She performs ongoing quality-of-care reviews, assesses and trains the agency’s direct care staff.  She also interviews and provides orientation to new aides on the Vineyard. Deb is an excellent nurse and ensures that the Vineyard office runs smoothly.

Kelly | Nursing Supervisor since 2017

Kelly supervises the care that’s provided to Greater Boston Home Care’s clients. She performs ongoing quality-of-care reviews, assesses and trains the agency’s direct care staff. Kelly is an experienced nurse practitioner who enjoys working in the field and getting to know the elders in the community.

Mariel | Nursing Supervisor since 2017

Mariel also helps to supervise the care that’s provided to Great Boston’s clients. She works directly with both clients as well as direct care staff. Mariel helps to ensure that our clients receive the care they need from highly qualified and well-trained direct care staff. Mariel is a great nurse who immediately puts clients at ease with her kind personality and calm nature. Greater Boston is so glad that Mariel is a member of our team!